FAQ

How to care for a Rolex watch?

An occasional wiping with a fiber cloth will help keep the watch shiny. You can also use soapy water and a soft brush (unsuitable for leather straps) to clean the case and metal straps intermittently. If the watch has been in contact with seawater, it must be thoroughly washed to avoid accumulating salt or sand. Before cleaning the watch, ensure the crown is screwed tightly to prevent moisture from penetrating.

Do Rolex watches need batteries to run?

As the wrist is swung, the built-in perpetual oscillating weight of the watch will shake slightly, transferring energy to the watch’s mainspring and powering the Rolex watch. If you take the watch off for a while, the power reserve of the watch is enough to run for about two days, and the continuous running time depends on the model. Wind the movement manually to get the watch running normally again.

Are all Rolex watches water-resistant?

All Rolex Oyster Perpetual watches are water-resistant to at least 100 meters, and Cellini watches are also water-resistant to 50 meters. Some Oyster models can withstand a depth of 1200 or even 3900 meters. To maintain the waterproof performance of the watch, the Oyster case needs to be adequately sealed to form a sealed structure like a submarine hatch. When resetting the time, date, and other functions, or winding the watch by hand, always ensure the crown is screwed securely until it stops. If the watch has been in contact with seawater, it must be thoroughly washed to avoid accumulating salt or sand.

What should I do if my Rolex watch runs too fast or too slow?

The “heart” of a Rolex watch varies according to the wearer’s lifestyle and actual use. Please get in touch with an official Rolex retailer or service center that can provide technical support advice on the various functions of your watch.

How often should a Rolex watch be serviced?

To ensure that your watch remains accurate and water-resistant, Rolex recommends that you regularly have it professionally inspected by an authorized retailer or service center. Depending on the watch model and actual usage, Rolex recommends that you check your watch every ten years.

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